Last updated: January 14, 2026

This Privacy Policy describes how Furloo (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”).

If you have any questions, please contact us at: help@furloo.store

1) Information We Collect

When you visit the Site, we may collect certain information about your device and your interaction with the Site.

When you place an order or attempt to place an order, we collect information necessary to process and fulfill your purchase, such as:

  • Contact information: name, email address
  • Shipping information: shipping address, city, state, ZIP/postal code, country
  • Phone number: used for delivery updates and carrier requirements (when applicable)
  • Order information: products purchased, order notes, order status, timestamps
  • Payment information: we do not store your full payment card details. Payment is processed by third-party payment providers. We may receive payment confirmation details (e.g., payment status, transaction ID).

We may also collect information you provide if you contact us (support requests, messages, or feedback).

2) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep the cart working and maintain your session
  • Remember preferences (e.g., country/currency where applicable)
  • Understand how visitors use the Site to improve performance and user experience
  • Support security and fraud prevention

You can control cookies through your browser settings. Disabling cookies may impact certain Site features (such as checkout and cart functionality).

3) How We Use Your Information

We use your personal information to:

  • Process and fulfill orders (including shipping and delivery coordination)
  • Communicate with you about your order, shipping updates, and customer service
  • Prevent fraud and improve security
  • Improve our services and optimize the Site experience
  • Comply with legal obligations (e.g., accounting records, chargeback disputes)

We collect and retain only the information necessary for these purposes.

4) Sharing Your Information

We share your personal information only with trusted third parties when needed to operate our business, such as:

  • Payment processors (to process payments and confirm transactions)
  • Shipping carriers and logistics providers (to deliver your order)
  • Order fulfillment partners/suppliers (when required to ship items directly to you)
  • Service providers (website hosting, analytics, security) used to operate the Site

We do not sell your personal information.

5) International Customers

Our Site may be operated from outside your country, and your data may be processed in other jurisdictions. We take reasonable steps to protect your information regardless of where it is processed.

6) Data Retention

We retain personal information only for as long as necessary to:

  • fulfill orders and provide support
  • meet accounting, tax, and legal requirements
  • handle disputes, refunds, and chargebacks

When personal information is no longer needed, we delete or anonymize it where possible.

7) Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Object to certain processing activities

To request any of the above, email us at help@furloo.store.

8) Security

We take reasonable technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

9) Children’s Privacy

Our Site is not intended for children under 13 (or the age required by your local law). We do not knowingly collect personal information from children.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11) Contact

For privacy-related questions or requests, contact us at:
help@furloo.store