Last updated: January 14, 2026

These Terms and Conditions (“Terms”) govern your use of the Furloo website (the “Site”) and any purchases made through it. By accessing the Site or placing an order, you agree to these Terms.

If you have any questions, contact us at: help@furloo.store

1) About Furloo

Furloo (“we”, “us”, “our”) provides pet-related products through our online store. Some items may be fulfilled and shipped by third-party suppliers and logistics partners.

2) Eligibility and Use of the Site

By using this Site, you confirm that you are at least the age of majority in your jurisdiction or that you have permission from a parent or legal guardian.

You agree not to use the Site for any unlawful purpose or in a way that disrupts the Site’s operation or security.

3) Orders and Payments

Order Acceptance

Placing an order does not guarantee acceptance. We may cancel or refuse an order for reasons including, but not limited to, product availability, suspected fraud, incorrect pricing, or address issues.

Pricing

Prices are shown on the Site and may change without notice. If there is an obvious pricing error, we may cancel the order and refund you.

Payments

Payments are processed by third-party payment providers. We do not store full payment card details. Your payment may be subject to verification by the payment provider.

4) Shipping and Delivery

Delivery Times

Delivery times are estimates and may vary based on destination, supplier processing times, carrier delays, customs, or other factors outside our control.

Shipping Costs

Shipping fees (if any) are shown at checkout. Free shipping promotions (if offered) may have minimum order requirements and conditions.

Address Accuracy

You are responsible for providing a complete and accurate shipping address (including apartment/unit number where applicable). If an order is delayed, returned, or lost due to an incorrect or incomplete address, additional fees may apply and refunds may be limited.

5) Returns, Refunds, and Cancellations

Our return/refund rules are described in our Refund Policy (or Returns Policy) page. If you do not have a separate policy page yet, apply this interim rule:

  • If your order has not shipped, you may request cancellation.
  • Once shipped, cancellations may not be possible.
  • Refunds (if approved) are issued to the original payment method and may take time to process depending on the payment provider.

To request a return/refund, contact help@furloo.store with your order number.

6) Product Information and Availability

We try to display accurate product descriptions, images, and specifications. However:

  • Product colors may look different depending on your screen.
  • Product packaging, branding, or small details may change over time.
  • Some products may be unavailable or discontinued without notice.

We reserve the right to limit quantities, discontinue products, or update product details at any time.

7) Intellectual Property

All content on this Site (text, graphics, logos, images, layout, and design) is owned by or licensed to Furloo and may not be copied, reproduced, or used without permission.

8) Limitation of Liability

To the maximum extent permitted by law:

  • Furloo is not liable for indirect, incidental, special, or consequential damages.
  • Our total liability for any claim related to an order will not exceed the amount you paid for the product(s) in that order.

Nothing in these Terms limits rights that cannot be limited under applicable law.

9) Privacy

Your use of the Site is also governed by our Privacy Policy.

10) Changes to These Terms

We may update these Terms from time to time. Any updates will be posted on this page with a revised “Last updated” date.

11) Contact

For questions about these Terms or any order-related issues, contact:
help@furloo.store